Privacy Policy
Who we are and how to contact us
Universal Epoxy LLC operates https://universalepoxyco.com. For privacy questions or requests, email jk.universalepoxy@gmail.com or call 843-591-9878.
Information you provide
When you contact us or request an estimate, we collect the information you provide, such as your name, email address, phone number, project location, service requested, project description, photos, scheduling preferences and communications. If you choose text messages, we also keep your consent selections, available opt-in evidence and opt-out history. Providing a phone number or submitting an inquiry does not by itself enroll you in promotional text messages.
How we use information
We use this information to respond to inquiries, prepare estimates, schedule appointments, deliver services, manage customer records, provide updates you request, maintain appropriate business records and protect our services. We send promotional texts only when you separately opt in. We use messaging consent records to honor your selections and unsubscribe requests.
Service providers and sharing
Providers that help us operate our website, customer-management system, messaging, email, scheduling and other business services may process information on our behalf to provide those services. We may disclose information when required by law or to protect lawful rights and security.
We do not sell or share mobile phone numbers, SMS opt-in information or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. Providers supporting our messaging services may process this information solely to provide those services on our behalf.
Website technologies and third-party content
Our website uses WordPress and includes third-party maps, customer reviews and chat features. These services may receive information such as your IP address, browser or device information, pages viewed and interactions, and may use cookies or similar technologies. When you use chat, the information you enter may be processed by the chat provider to deliver that service. Embedded content may behave as though you visited the provider directly and is also subject to that provider’s privacy policy.
Where analytics or advertising features are enabled, they may use cookies or similar technologies to measure site use or campaign performance. You can manage cookies through your browser and any consent choices shown on the site. Blocking cookies may affect site features. Login cookies are used for authorized website administration.
Retention and security
We retain information as reasonably necessary for the purposes described here, including providing services, maintaining business records, resolving disputes and meeting legal obligations. We may retain consent and opt-out records to document and honor your choices. We use reasonable safeguards for information, but no electronic storage or transmission method is completely secure.
Your choices and requests
You may contact us to request access to, correction of or deletion of information you have provided, subject to identity verification and applicable recordkeeping requirements. To stop text messages, reply STOP. To request text-message help, reply HELP, email jk.universalepoxy@gmail.com or call 843-591-9878. Declining promotional texts does not prevent you from requesting an estimate or purchasing services.
Changes
We may update this policy by posting a revised version on this page.
